Terms of Service for Your Windows Ltd

Last updated: 16 January 2025

These Terms of Service ("Terms") govern your access to and use of the website sales@your-windows.co.uk ("Website") and the services provided by Your Windows Ltd ("we", "our", or "us"). By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

1. Services Provided

Your Windows Ltd offers the following services through the Website:

• Your Windows Ltd offers the following services through the Website:

  • Window Installation: Installation of new windows for residential and commercial properties.

  • Window Repairs: Repairing broken or damaged windows, including glass replacement and frame repairs.

  • Double Glazing Installation: Installation of double-glazed windows to improve insulation and reduce energy costs.

  • Custom Window Designs: Tailored window solutions based on customer specifications and design preferences.

  • Conservatory Windows: Installation and replacement of windows for conservatories.

  • Sash Window Services: Installation of traditional sash windows.

  • UPVC Windows: Supply and fitting of low-maintenance, energy-efficient UPVC windows.

  • Window Sealing and Draft Proofing: Sealing gaps and drafts in existing windows.

  • Commercial Window Solutions: Providing window installation and repair services for offices, shops, and other commercial establishments.

  • Glazing Repairs and Replacements: Quick and reliable glazing services for broken or cracked windows, including safety glass options.

We reserve the right to modify, suspend, or discontinue any of our services at any time without prior notice.

2. Use of Our Website

You agree to use our Website only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

• Use the Website in any way that violates any applicable laws or regulations.

• Use the Website for any fraudulent or malicious purposes.

• Interfere with the proper functioning of the Website or any related systems or networks.

• Attempt to gain unauthorized access to the Website, servers, or any related systems.

• Use automated systems or software to extract data from the Website for commercial purposes.

3. Account Registration

To use certain services on our Website, you may need to create an account. You agree to:

• Provide accurate and complete information during the registration process.

• Keep your account credentials (e.g., username and password) confidential and secure.

• Notify us immediately of any unauthorized access to your account.

You are responsible for all activities under your account, and we are not liable for any loss or damage resulting from your failure to maintain the confidentiality of your account.

4. Intellectual Property

All content on the Website, including but not limited to text, images, graphics, logos, and software, is owned by Your Windows Ltd or its licensors and is protected by copyright and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Website for personal, non-commercial purposes in accordance with these Terms.

You agree not to reproduce, distribute, modify, or create derivative works of any content on the Website without our express written consent.

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of your personal data are governed by our Privacy Policy, which can be found here. By using our Website and services, you consent to the collection and use of your data as described in the Privacy Policy.

6. Third-Party Links

The Website may contain links to third-party websites that are not controlled or operated by Your Windows Ltd. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

7. Disclaimers

• No Warranty on Website Content: Our Website and services are provided "as is" and without any warranty of any kind, whether express, implied, or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Limitation of Liability

To the maximum extent permitted by law, Your Windows Ltd, its officers, directors, employees, agents, or affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or in connection with your use of the Website or our services.

9. Indemnification

You agree to indemnify, defend, and hold harmless Your Windows Ltd, its affiliates, employees, agents, and licensors from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to your use of the Website or violation of these Terms.

10. Termination

We reserve the right to suspend or terminate your access to the Website and services at any time, without notice, for any reason, including but not limited to your violation of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

Industry-Specific Regulations and Requirements for Double Glazing Services in the UK

1. Building Regulations Compliance: All installations must comply with the Building Regulations for England and Wales, particularly those covering energy efficiency (Part L), fire safety (Part B), and safety glazing (Part K). Our products and installations are designed to meet these requirements, ensuring compliance with UK law for your peace of mind.

2. Energy Efficiency: All our double glazing products meet the UK Energy Saving Trust guidelines and achieve high U-values for thermal efficiency, which contribute to reducing heating costs and improving the energy performance of your property. Our products help you meet the UK’s energy efficiency goals while reducing carbon emissions.

3. Insurance-Backed Guarantee: For added assurance, all installations provided by Your Windows Ltd are covered by an insurance-backed guarantee. This guarantee ensures that if we are unable to fulfil our obligations, the work is still protected. This also means that all window and door installations are self-certified as compliant with Building Regulations, saving you time and ensuring the work meets the highest standards.

4. Safety Glazing: In line with the Building Regulations Part K, all glazing used in high-risk locations (such as in doors or low-level windows) is toughened or laminated safety glass. This ensures that our installations meet UK safety standards, helping to prevent injury in the event of accidental breakage.

5. Consumer Protection Regulations: We comply with the Consumer Rights Act 2015, ensuring that all products and services provided are of satisfactory quality, fit for purpose, and as described. This legislation provides important protections for consumers, including the right to cancel certain contracts and the right to request refunds for faulty products.

6. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations: Under these regulations, you have the right to cancel a contract within 14 days from the date the agreement is made (unless the work has already commenced). For bespoke products, such as custom-made windows, cancellation terms may vary, and these will be clearly outlined during the ordering process.

7. Waste Disposal and Environmental Responsibility: Your Windows Ltd is committed to responsible disposal and recycling of all materials, including glass, frames, and other components. We comply with UK environmental regulations to ensure that waste is managed in an eco-friendly manner and that recyclable materials are properly processed.

8. Data Protection Compliance: Your Windows Ltd is committed to protecting your personal data in line with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We ensure your personal data is collected, stored, and processed securely and in accordance with UK data protection laws.

9. Construction (Design and Management) Regulations 2015 (CDM): For larger-scale installations or commercial projects, Your Windows Ltd adheres to the CDM Regulations 2015, which ensure the safety of workers and others involved in the project. This includes conducting risk assessments, providing method statements, and ensuring safe working practices are followed during installations.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Your Windows Ltd
19 Rodgett Crescent
Sandford, Wareham
sales@your-windows.co.uk
07305761743