Privacy Policy for Your Windows Ltd

Last updated: 16 January 2025

Your Windows Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website, www.your-windows.co.uk, and use our services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal data:

• Personal Identification Information: This may include your name, email address, phone number and mailing address.

• Technical Data: This includes your IP address, browser type, operating system, device information, and browsing activity on our website.

• Usage Data: This includes information about how you use our website and interact with our content, including but not limited to pages visited, time spent on the site, and clicks made.

2. How We Collect Information

We collect information in the following ways:

• Directly from you: When you fill out forms on our website, sign up for our newsletter, or contact us via email or phone.

• Automatically through your use of our website: When you visit our website, we automatically collect technical and usage data through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and improve our services

• To process your transactions or respond to inquiries

• To communicate with you, including sending promotional materials (if you have opted-in to receive such communications)

• To monitor and analyse trends, usage, and activities on our website

• To ensure compliance with legal obligations and resolve disputes

4. Legal Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds:

• Consent: When you provide consent, such as subscribing to our newsletter or requesting information.

• Contractual necessity: When we need to process your personal data to fulfil a contract, such as providing our services to you.

• Legal obligation: Where we are required to process your personal data to comply with the law.

• Legitimate interests: When processing is necessary for our legitimate interests, provided these interests do not override your rights and freedoms.

5. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. After this period, your personal data will be securely deleted or anonymized.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except as follows:

• Service providers: We may share your information with trusted third-party service providers who assist in operating our website and providing services to you (e.g., payment processors, website hosting services).

• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request (e.g., a subpoena or court order).

• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can manage cookie preferences through your browser settings. For more information on the cookies we use and how you can control them, please refer to our Cookie Policy.

8. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.

• Rectification: You can request that we correct any inaccuracies in your personal data.

• Erasure: You can request that we delete your personal data, subject to certain exceptions.

• Restriction: You can request the restriction of processing your personal data under certain circumstances.

• Portability: You can request the transfer of your personal data to another organization.

• Objection: You can object to the processing of your personal data, particularly in relation to marketing activities.

• Withdrawal of consent: If you have provided consent for processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at sales@your-windows.co.uk or 07305761743.

9. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Transfers

If your personal data is transferred outside of the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Your Windows Ltd
19 Rodgett Crescent
Sandford, Wareham
sales@your-windows.co.uk
07305761743